Direct Debits are set up by merchants, externally to Wise, using your account details.
Learn how to check what Direct Debits you have on your account
Learn how to cancel Direct Debits you don't recognise
We always recommend researching the merchant’s name as sometimes the merchant might be using a different name when debiting your account.
If something went wrong with either the goods or services you paid for or the agreement you made with your merchant, we encourage you to get in touch with the merchant directly to get a refund.
If your Wise account has been debited in error or without your authorization, we can help you dispute the debit and request a refund.
Requesting refunds for Direct Debits in different currencies
EUR
You can request a refund from us for up to 8 weeks from the date the payment was made. Once the 8 weeks have passed, a refund request can be made only if the payment wasn’t authorised.
For EUR debits less than 8 weeks old, you can request a refund by selecting the transaction on Home and selecting “Request a refund”. This option is only available on the web and becomes available 1 day after the debit.
AUD
You can only request a refund if there was a technical error* with the transaction.
To make the dispute process more efficient, please contact us and provide us with as much relevant information as possible.
USD, GBP and CAD
If you want to dispute a USD, GBP, or CAD balance direct debit, please click here for instructions.
*What's a technical error?
Some examples would be:
you were charged double
you never set up a payment to this merchant
you were charged after you had cancelled the Direct Debit.
Where is my refund?
After a refund request has been accepted, you'll receive the refund to your Wise balance within 1-3 working days, depending on the currency. You can see whether you’ve received the refund by checking your balance statement.