How do I set up and view Direct Debits?

When you set up a Direct Debit, you give a company permission to take regular payments from your account. You might use Direct Debits to pay for a monthly subscription like the gym, or to pay your phone or energy bill.

Set it up from the app

1. Go to Payments and then Direct Debits

2. Select Set up a Direct Debit

3. Choose which balance you want to send from — at the moment, you can only set up Direct Debits from the AUD, CAD, GBP, EUR, and USD accounts

We don’t support EUR account Direct Debits made via the SEPA B2B direct debit scheme. 

Set it up from the web

On the web

1. Go to Home

2. Tap the balance of the currency you want to set up a Direct Debit for — at the moment, you can only set up Direct Debits from the AUD, CAD, GBP, EUR, and USD accounts

3. Select More

4. Select Direct Debits

You can also go to Payments and then Direct Debits.

Where can I find my Direct Debits?

You can view them either on the web by clicking on your currency balance, or on both web and app when you go on Payments and then Direct Debits. Any unfunded Direct Debits will also show up on your Tasks in the home page.

Give these account details to the company you want to pay

To set up a Direct Debit:

1. Just give your Wise account details to the company you want to pay. They might ask you to fill in a form in person or online, or ask you for your account details over the phone. 

2. It’ll then take a day or two for them to set it up. Check with them that they’ll set it up electronically.* Electronically submitted instructions are generally faster.

3. If you don’t hold the currency you need to pay, you can still set up the Direct Debit. We’ll automatically convert it for you from the balance that has the lowest possible conversion fee. 

4. We’ll send you an email once the payment is done. But if that hasn’t happened after a couple of days, get in touch with the company you want to pay.

It’s free to set up Direct Debit payments. We only charge a conversion fee if you're paying from a different currency. We don’t charge anything for rejected payments.

*GBP is the only currency where we accept GBP Direct Debit instructions both electronically and by mail.

Make sure you have enough in your balance

If you don't have enough money in your balance there's a charge, you may receive a notification to add money to your account — this is to prevent a failed payment.

Note: companies usually give less than 1 day to add money, and some companies might not give you that window.

Learn how to cancel your Direct Debits