If you spot an unwanted subscription on your Wise card, it’s best to get in touch directly with the merchant who charged you so they can cancel the subscription or refund you.
What to do if you were charged for a subscription that you cancelled
First get in touch with the merchant and ask for a refund. If they're not able to help, submit a dispute under “I got an unexpected charge from a merchant” so we can look into it for you.
We’ll need to see your
cancellation confirmation
communication with the merchant
their terms and conditions
Tips to avoid unwanted subscription charges
Since it takes time to investigate, you can usually cancel your subscription faster than we can by contacting the merchant directly.
Always pay attention to the Terms of Use you’re accepting. If they say that you’ll be signed up for a subscription and you tick the “I agree” box, you might be charged.
If you sign up for a free trial, set a reminder on your phone for a few days before it ends. That way you can cancel in time before you’re charged for a full subscription.
What to do if you don’t recognise a subscription
Check if you subscribed to any services recently. You’ll usually have an email confirmation from the merchant. Sometimes the merchant name will be slightly different or even under an entirely different name, such as with discreet billing.
It can help to Google search the merchant name so you can see who it belongs to. These merchants usually have a website, which you can go to to cancel the subscription.
Check if you signed up for any free trials recently. Free trials can automatically become a paid subscription after a set amount of time — especially if you gave them your card number when signing up.
Here are a few common subscription services:
Apple.com — Apple.com/bill appears on your billing statement when you buy an app, music, movie, or other content from Apple. It also appears when a subscription renews, or when a family member buys apps or content from Apple. Find out more about this on Apple's support page
Amazon Prime – if you see a charge on your account from Amazon Prime/UK Prime, this means you’ve signed up for an Amazon Prime subscription. Contact Amazon customer support to manage this subscription or click here to find out more about cancelling it.
eDreams Prime — eDreams Prime is a service offered by eDreams. It often starts as a free trial that renews automatically. You can get in touch with their support to end the subscription and request a refund.
Discreet billing —if you see a subscription charge from a merchant you don’t recognise, it could be an adult content or online dating subscription. Often they’ll use a different name which will show up on your account. This is called discreet billing.