Can I send from a business bank account?

Yes, as long as you have a Wise Business account. Unfortunately, we can’t accept payments from business bank accounts if you only have a personal Wise account.

Learn more about sending money as a business

Note: payments from charities and trusts are business payments and must be done on a Wise Business account.

Check here if your business can use Wise.

What should I do if I’ve already sent money from a business bank account?

If you’ve already sent money from a business bank account and you don’t have a Wise Business account — or you’ve accidentally used your personal Wise account — here’s what you can do:

• If you have a Wise Business account, but accidentally used your personal Wise account you don't need to do anything. We can normally fix this ourselves, and send your money anyway. Sometimes we might need additional information from you, but if we do, we'll get in touch by email.

• If you don't have a Wise Business account, but used your personal Wise account we can't process your payment. The easiest way to fix this is to cancel the transfer yourself. Then, open a Wise Business account and restart your transfer. Verifying a new account can take 4-7 business days, so your transfer will take longer.

How can I cancel my transfer?

Whether you can cancel your transfer depends on how far along it is in our system. To see what stage it’s at, track the transfer in your account. From there, match the status of your transfer to the correct heading below before reading on.

• If you've just set up your transfer or your money is still on it's way to us you can cancel yourself. You may see a different message for this step, like ‘Your money may still be in your bank account’, or ‘Sorry, we didn’t get the money yet’. This is fine — you should still be able to cancel, and we’ll refund the money. Learn more about cancelling transfers you haven't paid for yet

• If we've received your money and it's being processed we’ll stop the transfer and send an email to you. It’ll ask whether you’d like to:

  • tell us this if is a business transfer and set up a Wise Business account to continue.

  • or cancel your transfer and get a refund.

Tip: This email is sent automatically — so it's usually faster and smoother to fix this over email, than it is to get in touch with us.