Depending on what step your transfer is at, you may be able to cancel it.
First, check the status of your transfer by going to your account. If you still need to do something with your payment, you'll see it as a Task on your home page. Otherwise, it'll appear in your Transactions.
Then, match the status to the corresponding step below to see what you can do.
Payment statuses
You've set up your transfer but haven't paid
You can cancel the transfer yourself at this step. Here's how to cancel your transfer:
While logged in, go to Home.
Select the transfer you want to cancel and choose Cancel transfer.
If you’ve already selected I've now paid, you might need to re-enter your bank account details. Find out why you need to enter your bank account details.
Once this is done, you'll get an email from us confirming that your transfer has been successfully cancelled.
Your money’s on its way to us
You can still cancel your transfer yourself at this step. Just follow the directions above to do so. You may also see a different message for the this step, like “Your money may still be in your bank account”, or “Sorry, we didn’t get the money yet”.
This is fine, you’ll still be able to see the Cancel transfer button underneath the transfer. If you cancel at this point, it can still take a few business days for the money to be refunded into your account, as it has to arrive at Wise before we can refund it.
For more information on how long refunds take, please see the relevant page for the currency that you have sent.
Your money’s being processed
You may be able to cancel the transfer yourself. At this point your money is with us for conversion but if you can still see the Cancel transfer button, you can use it and cancel the transfer.
But, if you can’t see it, you’ll need to get in touch so we can cancel it. Our conversion process can be fast, so make sure to reach out as soon as possible. If we haven’t sent out the money yet, we can refund it back to you.
You won’t need to give us your bank account details if you paid for your transfer by credit or debit card. In this case, we’ll automatically refund the transfer to the card you paid with, and won’t ask for more information.
Your transfer has been sent out or completed
You won't be able to cancel your transfer if been sent out or completed.
If you're sending money over the weekend or before a holiday, it may only get processed the next working day. This is because we work with banks, and can only send money when they're open. You can check the status of your transfer in the app.