You can’t cancel a transfer that's been sent out or completed. All transfers completed by Wise are final, and Wise can’t reverse or recall payments. Once your transfer is marked as completed on our website, we can’t cancel it.
Disputes
Wise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person or business that you are sending to before setting up a transfer or sending any money.
While we can’t get involved in disputes, we try to do everything we can to keep our customers safe. We’ll investigate any claims of fraud, and, if we find that someone has used Wise to receive money fraudulently, we’ll block them from receiving money through us.
Learn more if you think you may be a victim of fraud or a scam
If the recipient details are wrong
Once Wise sends out the money, unfortunately there’s nothing we can do to refund it. If the recipient’s details are wrong, their bank will usually reject it and send the money back to us. We’ll get in touch with you if this happens to ask whether you’d like to update the details and send it again, or cancel the transfer and get a refund.
If you’ve made a mistake in the amount you sent, or you don’t want to send the transfer anymore — your recipient will need to contact their bank and ask them to reject the payment. This means the money will be sent back to Wise, and we’ll refund it back to you.
We recommend you get in touch with the recipient and ask them to return the money to you, or, if the payment was to yourself, transfer it back.
Learn more about if you sent to the wrong person or if you spelt the recipient's name wrong