If you sent out a transfer, but believe you've been scammed, this article covers what you should do.
1. Report the transfer to us
On your Wise account, select the transfer from your activity that you want to report
Select the question mark symbol "?".
Depending on the type of transaction, you'll see a few options. Select the correct transaction and select I think I’ve been scammed or similar, and then Report a scam
Provide as much detailed information as possible, and we'll get back to you as soon as we can
Get in touch with us immediately if:
You have difficulties using the self-service flow
You’ve been scammed by a Wise user
You believe somebody else made a payment using your Wise account
Learn more about avoiding online scams
2. File a police report
If you’re the victim of fraud — a crime has been committed against you. So please report it to your local authorities. We always help the police with their investigation when they get in touch with us.
Reporting scams by region
I have issues with my Wise card payment
For Wise card-related issues, learn more on these articles: