I need to edit my personal details

There are different ways you can change your details on Wise depending on whether it’s on your personal or business account. 

What information I can or can’t edit? 

You’ll see what you can edit when you open the relevant pages as described. Anything greyed out means you can’t change it yourself — you’ll need to get in touch and we’ll help update it.

Email address

You can change your email address yourself on both the web and app.

Phone number

You can change your primary phone number yourself, and we will update your information. 

You can't change, remove or add a new backup phone number.

Name 

You can’t change your name by yourself, but we can update your name for you in certain circumstances. 

Get in touch and send us a photo or scan of the legal document showing your name change, like your marriage certificate or deed poll, and your ID if the name hasn’t been verified yet.

Address

Your address can usually be changed by following the steps below.

Once you’ve changed your details there, we’ll be in touch if we need to verify your address again. 

In some cases, you won’t be able to change it yourself — if the address field is greyed out, then get in touch and we’ll help update it. 

Changing your address if you live in, are moving to, or moving out of Japan

Date of birth

You can’t change your date of birth after you’ve completed your first transfer because we’ve already verified you. You should be able to change it before your first transfer if you’ve made a mistake. 

If you’ve managed to send a transfer with a mistake in your date of birth, you’ll need to send us your document showing the correct date and we’ll help you update it.

How do I edit my details?

If you only have a personal account: 

Web

1. Select your name in the top right corner

2. Select Personal details

3. Click Edit details

4. Enter your password and go on Edit details once more

App

1. Go to your initials or picture at the top

2. Select Personal details

3. Edit your details and Save

If you have a personal and a business account: 

You can only edit your personal details from your personal account. So if you’re on your business account, you’ll need to switch over by selecting your business name or icon on the top, then choosing your personal account.

Those changes will be carried over to your business account, too. But if you change your personal address, it won't change your business address, because that’s linked to where your business is registered.

If you only have a business account:

Web

You can change your business details:

1. Select your business name in the top right corner

2. Select Business details

3. Click Edit on the desired field

You can also edit some of the account details:

1. Select your name in the top corner

2. Select Settings

3. Select Security and privacy

4. Go to the desired field of change