Which transactions won't count towards the qualifying spend amount?


How does the free card invite program work?

How does card cashback for businesses work?

Understanding Wise's position on gambling

What documents can I upload to prove my income?

How to minimise the risk of fraudulent card payments

Managing your account

Which transaction do you need help with?

Which card transaction do you need help with?

Which transfer do you need help with?

We can't respond to individual feedback — so please don't leave any personal information

Anything else you'd like to share? (Optional)

Sorry about that, what went wrong?

Was this article helpful?

It looks like you’re not active right now. To keep your account secure, we’ll automatically log you out when the timer runs out.

Conversation language

Talk with our team

To contact us, please <email>email us</email> or <phone>call us</phone> directly.

Sorry, our callback service is currently unavailable.

The person calling you might ask for this number.

Your membership number: {membershipNumber}

Get ready for your call

When your phone rings, please answer it.

We're connecting you to our call center right now.

Business related information

Select transactions you want to report

Tell us as much as you can about what happened and who scammed you

Upload anything relating to the scam. For example: Emails from the scammer, receipts, police report, etc.

Upload supporting information

How do you know that you were scammed?

Is your business a micro-enterprise?

Please share as much information as possible. We'll be in touch by email as soon as we can.

Tell us about the scam

What was the payment for?

Something else, please specify

Did you create this transaction?

Did the person you paid ask you to do any of the following?

Report additional transactions for this scam

Thank you for telling us about this. We'll check all the details and be in touch by email as soon as we can.

We're on it

Do you have another payment to add?

Supporting information

How long have you been waiting for the goods or services?

We've got your email

I need help with a transaction

I need help with a card transaction

I need help with a transfer

I need help with something else

I need help with

We'll connect you to the right team

Tell us about your issue

If you can’t see the conversation, reopen chat below to find it.

Wise Support

Tell us as much as you can about your issue so we get you the right support.

Tell us as much as you can about the problem, and we'll be in touch soon.

We'll call you to your phone and connect you to the right person

Talk to our team

Talk to our team using email

Talk to our team on the phone

Add Item

Please confirm you want to open **{origin}** in a new browser tab.

Please confirm

We can't access your camera

Camera not supported

Rotate your phone to portrait view to take a photo

Reopen window

You need to be the owner or an Admin for the account to see this page.{linebreak}Make sure you're logged in to the right account.

Sorry, looks like you don't have access.

If you have a complaint, <a class="footer-link" href="https://wise.com/help" target="_blank">get in touch with us</a> — we'll try and fix the problem. But if you're still not happy, talk to our Ombudsman Service. You can call them on <a class="footer-link" href="tel:08008782802">0800 878 2802</a> or email them at <a class="footer-link" href="mailto:ouvidoria@wise.com">ouvidoria@wise.com</a> — be sure to have your protocol number ready.

Help and support

Resources

Company and team

Wise Products

Oops! Something went wrong. Please reload the page and try again.

Need help with a recent transaction?

Find all the answers to your Wise questions and get help from our support team. Transfer your money abroad with Wise.

Help Centre

Select language

Well this is awkward, looks like that page doesn't exist anymore. Try searching for something similar below.

Log in for personalised support

Hi, how can we help?

Removing this file will delete it from our system.

Sure you want to remove this file?

Sorry, looks like we lost this page.

Wise Help Centre

Help search

You're speaking with one of our agents now.

Continue speaking with us?

Your complaint

We'll check the information you gave us, and get back to you by email as soon as we can.

We've got your complaint

Which transactions won't count towards the qualifying spend amount?

Was this article helpful?

Related articles