How to pay for an invoice sent from a Wise Business

This article covers what you can do if you received an invoice from a Wise Business account. You don't need to have a Wise account to pay for an invoice sent from Wise.

Why did I get an invoice? 

You may have received an invoice by email if you recently bought a product or service from a business that has a Wise Business account. 

The email shows who the invoice is for, the products or services purchased, and the total amount due. It'll also have a link to download the full invoice. 

If you have any questions or concerns about the invoice, contact the business directly. Never pay an invoice that you don’t recognise.

How can I pay the invoice? 

1. Review the invoice to make sure the details are correct

2. If everything looks correct, select Pay now

3. You can pay for your invoice by:

   • card

   • bank transfer — include the reference number when you pay, so the business can identify your payment 

   • your Wise account if you have one 

The available payment methods may vary — you’ll see what options are available on your invoice. 

Including a reference

When paying the business, you should use either the invoice number or the payment reference number, but not both. For example, if the invoice number is INV-2024-01 — enter that invoice number in the reference field. If the payment reference number is 123456, enter that payment number in the reference field. If you enter both, the payment may not match in our system and may not go through.

What if I received an unexpected invoice?

If you believe you received an invoice in error, here’s what you can do:

• Review your order history — check your recent transactions and emails for any recent purchase confirmations 

• Contact the business — the email you received will show contact details for the business who's invoicing you. Reach out to them with your invoice number and question, and they can look into it for you