What happens if I create a duplicate account?

We’ll send an email to your registered email address if we notice this has happened with two options to access your existing account: 

1. Reset your password 

2. Change your email address

As customers can have only one personal account, you’ll need to deactivate one of them.

In some cases, Wise can close duplicate accounts without notifying you. You can read more in our Terms and Conditions under your region.

What happens if I deactivate my existing account? 

You won’t be able to access the deactivated account. This means you won’t have access to your account’s previous history or your previous Wise account details.

If you've changed your mind, you can reactivate your old account

If you’ve given us your CPF number, you can’t deactivate the existing account to make a new one. Instead, try resetting your password or changing your email to get access to your account.