I need to change my phone number

This article covers how you can change your phone number and what to do if you've changed your phone and can’t log in. 

I've changed my phone number and can’t log in

If you’ve lost access to your old number or otherwise can’t log in, don’t worry — here’s how you can change your number:

• Open this link and add the email you have registered on your Wise account

• Go to your email inbox and open the link from the email

• Follow the instructions on the screen to change your phone number — it’ll tell you everything we’ll need, such as a selfie with ID and your new number

• After you're done, we’ll send an SMS to your new number to verify it

Troubleshoot here if you have trouble uploading your selfie with ID

If that still doesn’t work, email us with an attachment of your selfie with ID, and your new phone number including the country code.

It can take up to 2 working days to review — we’ll let you know once it’s done or if we need any more information.

I am logged in and need to change my phone number

You can change your phone number on your app or our website. 

Web

1. Go to your profile name in the top corner

2. Go to Personal details, and select Edit details OR  Go to Settings, then click on Security and privacy

3. Select Change phone number

4. Complete the steps to update your number

5. After you're done, we’ll send an SMS to your new number to verify it

The steps can differ, and in some cases we'll need to request more information to verify who you are.

• We might need to send an e-mail to your registered email address. If that's the case:

  1. Open the link we send you about changing your number from email

  2. Follow the instructions on the screen to change your phone number — it’ll tell you everything we’ll need, such as a selfie with ID.

App

• Go to your profile name in the top corner

• Go to Personal details OR Select Settings, then click on Security and Privacy

• Select Change phone number

• Put in your new phone number

The steps can differ, and in some cases we'll need to request more information to verify who you are.

You might need to update your phone number on your account before getting rid of your old SIM, as we might need to send an SMS to your old phone number to confirm it’s really you making the changes.

If you don’t have access to your old SIM, you can use the web or logged out instructions above.