There could be a number of reasons why your Wise card transaction isn’t showing up in your activities.
Here are some possible reasons, and what you can do.
Country incompatibility
The merchant (the service or company billing you) might not accept cards issued in a different country from where they're based. This is often the case in the US, where many businesses only accept US cards. If that's the case, you need to use a local card.
Online payments
If it was an online payment, there might have been a technical issue with the merchant. Try deleting your card details from their website, troubleshooting your browser, and making the payment again.
Authorisation fail
The shop or business you bought from never asked Wise to authorise the payment. Try the purchase again, or contact the merchant directly to sort out the situation. Wise won't be able to influence this transaction.
Offline terminal payments
If your payment was accepted, the terminal where you used your card might have been offline. This usually happens on an aeroplane or underground.
If you spend more money than you have on your balance before the merchant captures this transaction, your balance might go negative. When it happens, you need to top up your balance to keep using Wise.