How do I view or change my PIN?

You may be able to view or change your PIN depending on what country your card was issued from.

Check the table below to see what you can do with your Wise card.

RegionChange your PIN at ATMsChange your PIN on WiseView your PIN on Wise
EEA, UK, Switzerland, Canada✔*❌✔
Australia, Brazil, Japan, Malaysia, New Zealand, Philippines, Singapore✔**❌✔
Brazil (before June 13th, 2024)✔❌✔
Brazil (after June 13th, 2024)❌❌✔
US (Visa)✔❌✔
US (MasterCard)❌✔❌

If you have a digital card, you can’t change your PIN. If you feel that your digital card PIN may be compromised, you can instantly replace it. 

Viewing your PIN

If you forget your PIN, you can check it on app or web. To do this:

  1. Go to the Card tab

  2. Select Show PIN.

  3. You may need to enter your Wise password or use fingerprint or facial recognition to check your PIN.

If you have a US Mastercard you won't be able to see your PIN in your account. If you forgot your PIN, you'll need to order a new card.

Changing your PIN

You can't change your PIN in your Wise account, but you might be able to at an ATM. The ATM will need to support PIN changes for cards other than those with the ATM's issuer. If you can’t find a supported ATM, but you need a new PIN, you can order a new card.

*If your card was issued in Australia, Brazil, Japan, Malaysia, New Zealand, or Singapore you can only change your PIN at a supported ATM in the EEA/UK while travelling. You won't be able to change it at local ATMs in your own country.

**You can't change your PIN at an ATM if your card was issued in Austria, Belgium, Finland, France, Germany, Luxembourg, the Netherlands, and Spain

US Mastercards

If you have a US Mastercard you can only change your PIN while in the US from the app or web. To do this:

  1. Go to the Card tab

  2. Select Change PIN

  3. Type the desired PIN number twice and you’re good to go.

What should I do if my PIN is blocked? 

If you enter the wrong PIN 3 times, we’ll block it and you won’t be able to use your card until you unblock it. Here's how you can unblock it:

  1. Go to the Card tab

  2. Select Unblock PIN

You’ll now be able to use your card online. But to use contactless again with your card, you’ll need to make a payment using your chip and PIN first.

We can never change or view your PIN for you and we'll never ask you to share your PIN with anyone.

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