When you set up a Direct Debit, you give permission to a company, also called a merchant, to take regular payments from your account. You might use Direct Debits to pay for a monthly subscription like the gym, or to pay your phone or energy bill. If you’d like to send regular payments to personal accounts instead, you can make scheduled transfers.
We offer Direct Debits from your AUD, CAD, GBP, EUR, and USD account details. We don’t support EUR account Direct Debits made via the SEPA B2B direct debit scheme.
It’s free to set up Direct Debit payments. We only charge a conversion fee if you're paying from a different currency. We don’t charge anything for rejected payments.
Setting up your Direct Debits
To set up a Direct Debit, you’ll need to provide your Wise account details to the company you want to pay . This company will then set it up for you and send the instruction to Wise. It’s not linked to your Wise card.
Getting your details ready
First, make sure you’ve opened Wise account details for the currency you want to pay.
If you don’t have the right currency open, you can still set up the Direct Debit — we’ll automatically convert it for you from the balance with the lowest conversion fee.
From either our web or app, go to Payments and then Direct Debits. You can also access it by going to your currency balance and selecting the three dots and selecting Direct Debits. We’ll give you all the details the company will need to set it up.
Contacting the company
Give your account details to the company you want to pay. They might ask you to fill in a form in person, online, or ask you for your account details by phone.
The company will set up a Direct Debit instruction, which is an agreement you have with the company to allow access to your Wise account details. It will usually be online. GBP is the only currency where we accept GBP Direct Debit instructions both online and by post, so ask them which method they’ll use. Online is generally faster.
It can take up to 3 working days to set it up.
A company can’t set up a Direct Debit without your permission. Wise can’t set up this Direct Debit on the company’s behalf.
Waiting for confirmation
Once we have the instruction from the company, you don’t need to do anything.
We'll send you an email once the payment is done. But if that hasn’t happened after a couple of days, get in touch with the company you want to pay.
What if I don’t have enough money in my balance?
You may receive a notification to add money to your account — this is to prevent a failed payment.
Some companies give less than 1 day to add money, and some companies might not give you time at all, so check with them in advance.
Any unfunded Direct Debits will also show up on your Tasks in the home page.
How can I cancel my Direct Debit?
Cancelling a Direct Debit won’t cancel the contract or subscription you have with the company. Contact them first and cancel, or give them different account details. If you don’t, you might still owe them money, and they might charge you an extra fee for not paying on time.
Make sure to cancel at least 1 working day before your payment is due, otherwise the Direct Debit might still go through.