My Wise card was lost or stolen

We know how worrying it can be if your Wise card is lost or stolen, but here's what you can do if that happens.

You can temporarily freeze your card to prevent anyone from using it, or you can replace it to get a brand new card. 

If you never received your card in the post, check here for more info. 

Freezing your card 

While your card is frozen, you won’t be able to use it to make any transactions. You can instantly freeze or unfreeze your card from the Card tab in your account. Check here for more info on how to freeze your card

If you had any pending transactions before your froze your card, they would still go through.

We recommend freezing your card if:

• you lost your card, but you’ll think you’ll find it again soon e.g. you lost it in your home 

• there’s a transaction you don’t immediately recognise, but you want to investigate it more e.g. a pending charge from a petrol station or subscription service. 

• you plan on just not using your card for a while e.g. you only use it while travelling

Replacing your card 

If you replace your card, your old card will be permanently blocked. There will be no way to unblock it. You can replace your card from the Card tab in your account. Check here for more info on how to replace your card

We recommend replacing your card if:

• your card was stolen, damaged or lost permanently 

• you left it in a public place where someone could have copied your card details, but you recovered it later e.g. you left your card at a bar, but then got it back the next day. 

Replacement cards take 2-21 days to be delivered. The timeframe depends on your region. More info here

What should I do if I notice an unauthorised transaction?

You must let us know immediately if you don't recognise a transaction through our reporting form here. 

If you can’t login, contact us right away to report the unauthorised transaction.