Watch out for phishing

What is phishing? 

Phishing is a type of online fraud where scammers try to convince you to hand over your personal details by posing as a legitimate and trusted company — usually by email.

What do these emails look like? 

They’ll look very similar to the company’s legitimate emails by copying the logo, colour scheme and typeface of the company.

What will these emails say?

They usually say that something has happened to your account — like your account has been deactivated or that you’ve won a prize

They will ask you to log in to fix this problem — do not log in or click any links

These login pages look similar to the real thing — but they’re not 

Should I click any links on a phishing email?

No — don’t click these links. If you log in via their email, they can potentially steal your card details or identity

What’s the difference between a legitimate Wise email and a fake one?

• Wise always addresses you by the first name you entered on our website

• If we ask you to follow a link in an email, you’ll always be directed to a website which starts with https://wise.com

• The only exception will be for research purposes. In communication about participating in a research project, you might be redirected to an approved, secure third party website. Check the full list of them here.

• Double check the spelling of this website — scammers will sometimes change one letter so the address looks very similar

How can I report phishing?

If you think you’ve received a phishing email from somebody pretending to be Wise report it here so we can look into it.

How can I protect myself against phishing?

You can set up a Secure communication code. It will help you to tell if the emails you receive are from Wise or are phishing attempts from fraudsters. Once you’ve set your communication code, it will be included in all genuine marketing and automated Wise emails.

To create the code:

1. Log into your Wise account on the website

2. Select your name in the top right corner, then Security and privacy

3. Select Secure communication code, then Create communication code

4. Follow the steps to create the code

Once it's created, you can edit it under Secure communication code

Please note: you might still receive emails from us that don't contain the secure communication code, since the feature doesn't apply to all of our communication outlets yet.