Note: Weixin is the same as Wechat.
Sending money
How can I send Chinese Yuan (CNY) to a WeChat user with Wise?
In Wise, choose Send
Select what currency you're sending from and to (CNY)
Input the amount in CNY you want to send
Select Continue
You'll see a screen about amount limits. Read through it and select Continue
Choose a recipient either from your existing recipients, or add a new one by searching Wise or adding bank details
If you're sending to a new recipient through bank account details, you'll need to enter your recipient's email, bank details (UnionPay is selected by default, click on it to select WeChat), their full name as per identity card, and their WeChat ID
Give us some information about why you’re sending the money.
Check that all details are correct before paying for your transfer.
Only WeChat users who are Chinese citizens with Mainland China Second Generation Resident Identity Card" or a "Mainland Travel Permit for Hong Kong and Macao Residents" can receive an international payment with Wise.
What currencies can I send from?
You can send money from a personal Wise account from the following 21 currencies supported by Wise: AUD, BGN, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HUF, IDR, JPY, MYR, NOK, NZD, PLN, RON, SEK, SGD and USD.
WeChat currently supports payments from the following countries and regions: Andorra, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the United States.
We don't support payments to or from business accounts.
Who can I send to?
Anyone can receive money if:
they’re a Chinese citizen with a Chinese National ID or a Travel Permit for Hong Kong and Macao residents
are aged over 18
have a bank card linked to their WeChat account, or link a bank account to their account within 48 hours of the transfer being started.
You can send CNY to individual recipients, but not businesses.
How much can I send?
Each transaction is capped at 50,000 CNY, with an annual limit of 500,000 CNY per recipient. Each recipient is also subject to a limit of 10 transactions per month.
The limit can be lower if the recipient chooses to receive into the Weixin Balance instead of the Bank Card.
The 500,000 CNY annual limit per recipient and 10 transactions per month include those received by the recipient’s WeChat account from services other than Wise.
Receiving money
There are 2 ways for your recipient to receive money from you. They can either receive it on their WeChat e-wallet (Weixin Balance), or to a bank card linked to their Weixin account. Your recipient just needs to follow the instructions below once they get the notification from Weixin.
When they get an international transfer on WeChat for the first time
Your recipient should share their details with you. To find their name and WeChat ID on the Weixin app, they can search 跨境汇款 微汇款 (Tenpay Global Remittance), and select 我要收款 (Receive Transfers). Here, they can create a Recipient Card they can share with you.
After you set up the payment, your recipient will get an SMS from WeChat — it'll include a unique URL for them to receive the transfer. Wise will also send you an email and an in-app push notification with the same URL to share with your recipient.
Your recipient will need to click on the link to get started, then choose Collect Transfer in the WeChat app.
From there, your recipient can simply follow the instructions to authorise their phone number, and choose the receiving method — e-wallet or bank card. Note that this number should be able to receive SMS OTPs. Both methods still need users to bind a bank card to their WeChat account.
Your recipient should verify their personal information.*
If your recipient is receiving money with the purpose Sending money home to family, they must select a checkbox on the screen to confirm their relationship with you.
The money goes to the chosen receiving method almost immediately.
*Local regulations from September 2022 state that all users need to give additional personal information, and sign an updated service agreement before receiving a transfer. This includes: recipient residing area, ID effective date, ID expiry date, residing address in China and occupation.
Note that the unique link expires in 48 hours. If your recipient doesn't finish the steps in that time, your transfer will be cancelled.
I provided the wrong recipient name, WeChat ID, or phone number. What should I do?
If you provided the wrong recipient name and phone number, the transfer will fail, and the recipient won't be able to collect the money from this transfer. The money will automatically be refunded to you 48 hours after the payment was made.
Read the Receiving Money section to learn how to get this information on WeChat and share with your sender.
Is there an age restriction to send money to a WeChat user?
You can send money to WeChat if you're aged between 16-99 years old.
What should I choose for "remittance purpose"?
To comply with Chinese regulations, the remittance purpose supported for transfers to WeChat users can be either Salary Payment, Savings or Family.
If you declare the money is sent to "Family", the recipient will need to select a checkbox on the screen to confirm their relationship with you.
If you declare the money is sent as "Salary Payment" or "Savings", the recipient will need to declare their payroll.
WeChat may also reach out to some recipients to ask for more documents to support the transfer reason.
Why was my transfer cancelled?
Your transfer can be cancelled for many reasons.
It'll be cancelled and refunded if your recipient did not complete the account binding settings, and check the box to confirm the familial relationship within 48 hours after getting the notification. This is applicable for receiving a Family Support transfer from a sender for the first time in WeChat.
Your transfer could also be cancelled if you've reached your receiving limit.
In this case, reach out to the sender to resend the payment.
My recipient didn't get the transfer notification or SMS link.
Please contact WeChat Customer Support to get help.
My recipient didn't get the money. What can I do?
Check if the recipient finished the account binding settings on WeChat via the text message link. If applicable, make sure they checked the box to confirm their kinship relationship. If they've done so and need more help, they should contact WeChat Customer Support.
My transfer failed. How can I find out why?
You can find this on the WeChat app. Just contact WeChat Customer Support with screenshots of your failed transfer and payment order with the order number starting with "R".
Why can I only get 10 transfers per month?
This is to comply with Chinese regulations. The receiving limit of 10 remittance transactions per month is in line with the remittance purpose "Family Support" and "Salary".
Can I cancel a transfer that I've already sent?
You can't cancel a transfer that has been sent. However, if your recipient has been contacted by WeChat to provide additional documentation about the transfer, they can choose to cancel the transfer on their end. Alternatively, if the recipient didn't bind their bank card to WeChat, or check on the box to confirm their kinship relationship — the transfer will be cancelled automatically. The money will be refunded to you.